Add Open License to VLSC

The new Add Open License feature in VLSC enables a registered user to add a limited set of permissions for Open License agreements only. These permissions include:

  • Viewing Open License information,
  • Downloading licensed software,
  • Finding the appropriate product keys,
  • Viewing a Software Assurance summary, and
  • Viewing or managing Microsoft subscriptions (including MSDN, TechNet, and Expression subscriptions)

Please be aware that the Add Open License feature does not grant Administrator permissions and should be used only when you have been authorized to manage the license on behalf of the customer.

On the main navigation bar, click Administration | Add Open License. To be added as an Administrator, or to request a specific permission role such as Software Assurance Manager for the license, click Administration | Request Permissions. If no Administrator is listed for the license or you are unable to obtain permissions using Request Permissions but have been authorized to manage the license on behalf of the Administrator or Open License customer, you may use the Add Open License feature.

Open_VLSC

Method 3:If you are new VLSC user and are not associated with any licenses, on the Thank you for registering page, click Add an Open License to your profile.

Method 4:In VLSC, on either the Relationship Summary page or the License Summary page, click Add Open License.

This option is available only if the user already has permissions to see agreements associated with their profile.

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Microsoft’s New Upcoming Features of VLSC

  • An updated navigation bar
  • Improved self-service messaging for product keys
  • The ability to download product keys to a CSV file
  • Improved handling for large volumes of product keys
  • The ability to view a subset of product keys associated with a specific License ID
  • A simplified process for resellers to request access to their customers’ Open License agreements

Volume Licensing Sevice Center (The what happened to eOpen? Thread)

1) I am asked to provide a valid business email. Why?

An important new change, Microsoft noew require a Windows Live ID and a valid business email address. The valid business email adress may be different from your Live ID and must match the email address on the Volume Agreement or Open License order.

The Registration process, the customer’s Windows Live ID and Business email are linked together. Accessing the “My Permissions” page will display a User’s valid business email address.

If you are the System Administrator and recieve the error, you will need to verify that the business email entered on the signed Volume Agreement matches the email being used to Register on the site. If this is all correct and still no luck, go on “Contact Us” to go to the local Regional Support Center for your Region.

2) What are the issues and how should I approach it?

Some customers will not be able to register because their email has not been associated with the Volume License Agreement number (7 numbers). There is an exception process in place that can be initiated through the Microsoft Call Center. I understand this will take some time to manually check.

Secondly, as part of the increased security, some Microsoft Partners will have some limited access to work on behalf of their customers without permissions.

3) Check your Firewall and SPAM filter

It might be worth checking SPAM filters for the Microsoft Validation email. In addition, If Open Program customers haven’t accessed eOpen for over 24 months, again worth looking at Call Center support.

Microsoft have a team in place responding to issues so get in contact with them to get the ball rolling.

4) Support Documentation

Microsoft Volume License Center User Guide

Also check other FAQs on this Website.

Microsoft update on VLSC

Microsoft have responded to the recent upgrade and transition to Volume License Service Center (VLSC). This a customer email that has been made available to all affected Microsoft Volume License customers.

“The Microsoft Volume Licensing Service Center is currently undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. Our goal is for the site to be available on Wednesday, December 16, 2009. Microsoft is upgrading the online experience based on partner and customer feedback, which will create a single portal to manage all Volume Licensing agreements and IDs, download product keys, and access Software Assurance benefits. This experience will also improve administrative management and offer greater flexibility with streamlined registration and permission management. Currently, additional tool functionality including eAgreements and Explore.MS are also impacted by this maintenance.”

Media Fulfillment

While VLSC is undergoing scheduled maintenance, please visit the Product Activation Call Centers for assistance activating your product. You can find a phone number for your region by visiting http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx

Media fulfillment isn’t available while the site is undergoing maintenance, however, we are offering to ship media at no cost to our customers as necessary. If you prefer not to wait for VLSC availability, please contact your local Volume Licensing Call Center by telephone or email to receive information about receiving physical media. 

Customers may encounter longer than normal response times due to high volume based on the site maintenance. We appreciate your patience as we service partner or customer inquiries.

Please check back on the website sign-in page for regular updates and we apologize for any inconvenience. We look forward to providing you with an improved experience in the future.

Executive Summary

The Microsoft Volume Licensing Service Center is currently undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. Additional tool functionality including eAgreements and Explore.MS are also impacted by this maintenance. The goal is for the site to be online on Wednesday, December 16, 2009.  Partners and customers should check back online at the website sign-in page for regular updates.

FAQ

1.

I tried to log-in to VLSC and it failed. Why can’t I get in? Why is VLSC down?

A: The Microsoft Volume Licensing Service Center is undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. We apologize for any inconvenience and our goal is for the site to be available on Wednesday, December 16, 2009.  Please check back on the website sign-in page for regular updates.

2.

Why is Microsoft upgrading the Volume Licensing Service Center?

A: Based on partner and customer feedback, Microsoft is upgrading the online experience to allow for a single portal to manage all Volume Licensing agreements and IDs, download product keys, and access Software Assurance benefits. This experience will improve administrative management and offer greater flexibility with streamlined registration and permission management.

3.

When will the site be available?

A: Our goal is for the site to be available on Wednesday, December 16, 2009.  We request that users regularly check back for updates on the Volume Licensing Service Center website. 

4.

Who should I contact if I need to download product keys or receive media?

A: While VLSC is undergoing scheduled maintenance, please visit the Product Activation Call Centers for assistance activating your product. You can find a phone number for your region by visiting http://www.microsoft.com/licensing/existing-customers/activation-centers.aspxMedia fulfillment isn’t available while the site is undergoing maintenance, however, we are offering to ship media at no cost to our customers as necessary.

If you prefer not to wait for VLSC availability, please contact your local Volume Licensing Call Center by telephone or email to receive information about receiving physical media. 

  1. North America: VLserva@microsoft.com
  2. Europe, Middle East and Africa: VLservem@microsoft.com
  3. Asia Pacific (FAREAST): VLservp@microsoft.com
  4. Japan: 0120 73 7565

Latin America (LATAM): VLServl@microsoft.com
Customers may encounter longer than normal response times due to high volume based on the site maintenance. We appreciate your patience as we service partner or customer inquiries.

5:

I experienced difficulties last week as well. Is this the same issue?

A: The Microsoft Volume Licensing Service Center is undergoing maintenance as part of a series of enhancements to improve the licensing management experience for partners and customers. As a result, some customers may have experienced delays in accessing their license information and we apologize for any inconvenience.

6:

Can I still receive a Microsoft Licensing report?

A: These reports are temporarily unavailable during maintenance, but will be available when site maintenance is complete.